Contact Information

question

Member Service

800-769-8934
513-765-6075
513-765-6078 (fax)

Lending Office Cell Phone – Text or Call 513-203-1382

email

General Email

memberstrust@luxotticaretail.com
phone

24 Hour PASS Member Service

800-769-8934, option 1

To Report ATM/Debit/Credit Card Disputes

800-808-6402

office address

Main Office

4000 Luxottica Place
Mason, OH 45040

Hours of Operation
Monday – Friday
8am – 5pm EST

lost cards

To Report ATM/Debit/Credit Cards Lost or Stolen

800-528-2273 / 800-VISA-911
office address

Satellite Office

100 Greenwood Industrial Parkway
McDonough, GA 30253
Phone: 770-305-7361

Hours of Operation
Monday 7am - Noon
Tuesday 7am – 4pm
Wednesday 11am – 7pm
Thursday – Closed
Friday 3pm – 7pm